Generative artificial intelligence (GenAI) has the potential to transform the insurance industry by providing underwriters with valuable insights into: 1) Risk control, 2) building and location details and 3) underwriting operations. This technology can help underwriters identify more value during the submission process and make better quality, more profitable underwriting decisions. The improved rating accuracy of CAT modeling means better, more accurate pricing and reduced premium leakage. In this article, we will explore areas of opportunity, GenAI capabilities, and the potential impact of using GenAI in the insurance industry.
1) Risk control insights Material data area
Generative AI allows rRisk control analysis insights are highlighted to show existing loss prevention measures and the effectiveness of these controls in reducing potential losses. These are critical to informed underwriting decisions and can address areas or pain points that underwriters have been missing in the data collection process. Currently, with regard to submission screening, underwriters are unable to review every submission due to the large volume and disparate sources of submissions. Generative AI enables them to Analyze the completeness and quality of all submissions at scale. This means they move from a limited ability to compare information with similar risks to having comparative insights into risks by evaluating submissions against UW guidelines and current practice manuals.
What generative AI can do:
- Produce a comprehensive narrative of the overall risk and its consistency with the carrier’s preferences and books
- Mark, source and identify required missing material data
- Manage lineage of updated data
- TPA/external information enrichment from secondary sources (e.g., publicly listed products/services operated by the insured)change)
- Validate submissions against these additional sources (e.g., geospatial profiles to verify vegetation management/proximity of building and roof construction materials)
Synthesizing submission packages with third-party material in this way can be presented in a meaningful, easy-to-use way that ultimately aids decision-making.Enable faster, improved pricing and risk mitigation recommendations. Augmenting the information received from brokers with third-party data can also eliminate the long lags caused by today’s back-and-forth between underwriters and brokers. This can happen simultaneously on every commit and prioritize your entire portfolio in seconds. What an underwriter might do in a week can be done instantly and consistently while making smart, structured recommendations. underwriter Control gaps will be immediately understood based on the details submitted, and where there may be significant deficiencies/gaps that could impact potential losses and technical pricing. Of course, tThese factors must then be considered in conjunction with each insured’s individual risk appetite. Otherwise, these improvements will ultimately create the ability to cover more risk without paying exorbitant premiums; saying yes when you might say no.
2) Building and location details insights help improve risk exposure accuracy
Let’s start with To illustrate building detailed insights, our insurance company is underwriting a restaurant chain with multiple properties..this The restaurant chain is located in CAT-prone areas such as Tampa, Florida. How can these insights be used to supplement submissions to ensure underwriters have a complete picture of the situation to accurately predict risk exposure associated with that location? According to the Federal Emergency Management Agency’s National Risk Index, Tampa’s high-risk disasters are hurricanes, lightning and tornadoes. in this casethis Insurance companies have A medium risk level has been imposed on the restaurant due to the following reasons:
- Past security checks failed
- Lack of hurricane protection
- Potential links between past maintenance failures and loss events
This all adds to the risk.
On the other hand, in order to deal with these dangers, restaurants have implemented several mitigation measures:
- Mandatory hurricane training for every employee
- Each window has metal storm shutters
- Secure outdoor items such as furniture, signs, and other loose items that may become projectiles in strong winds
These have been added to the submission to show that they have taken the necessary countermeasures to reduce the risk.
While construction detail insights reveal what is truly insured, location detail insights reveal the context within which a building operates.ISK Control Analysis in Building Assessment and Safety Inspection Report Reveals Insights show which locations are experiencing the greatest losses, whether past losses were due to underwriting risks or control deficiencies, and the adequacy of existing control systems.Take chain restaurants as an example. It does not have its own hurricane protection, but according to detailed geolocation data, the building is approximately 3 miles from the nearest fire station. What this really means is that in terms of context gathering, underwriters never have the ability to triangulate from the vast amount of information and documentation submitted to be able to drill down into more context about the insights in seconds. This in turn enables underwriters to identify and track leakage drivers from insights and context gathering to more effectively recommend risk mitigation measures.
3) Operational insights Help provide recommendations for additional risk controls
The insured business details are a combination of information submitted by the broker, financial statements, and information not included in the broker’s Accord form/application. timehe Levels of danger Information will also be provided for each location associated with the insured’s operations, as well as primary and secondary SIC codes. thus, It will be possible to instantly view the loss history and the driving positions with the greatest losses compared to the total risk.
If we take our restaurant chain example again, it might be attributed a “high” risk value instead of the “medium” risk value mentioned due to the following fact think There are potential risks in locations, such as food delivery operations. By analyzing operational risks, we can identify high risks in catering:
The maximum occupancy is up to 1,000 people and is located within a shopping mall. The number of claims and average claim amounts over the past 10 years may also indicate a higher risk of accidents, property damage, and liability issues. Although some risk controls may have been implemented, e.g. Conduct OSHA compliance training, security, hurricane and fire drill response training every 6 months, possiblyFFurther controls are required, such as specific risk controls for catering operations and fire safety measures for outdoor open-fire pizza ovens.
This supplementary information is invaluable in calculating actual risk exposure and in attributing the correct level of risk to a client’s situation.
The benefits of generating artificial intelligence go beyond more profitable underwriting decisions
These insights not only help make more profitable underwriting decisions, they also provide additional value like them Teach new underwriters (in significantly reduced time) data/guidance and risk insights. They improve analysis/rating accuracy and reduce actuarial/pricing/ Risk Information Underwriting.
Please see the one below Let’s review Gen AI’s potential impact on underwriting:
in our latest Artificial intelligence for everyone From perspective, we discuss how generative AI will transform work and reshape business.These are just 3 ways Insurance underwriters can gain insights from generative AI. Watch this space to see how generative AI will transform the entire insurance industry over the next decade.
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Disclaimer: This content is for general information purposes only and should not be used as a substitute for consultation with one of our professional advisors. Copyright © 2024 Accenture. all rights reserved. Accenture and its logo are registered trademarks of Accenture.
