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Career Success with a Service Mindset: Farnoosh Brock


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  • Shift from a sales mindset to a service mindset: Shifting to a service mindset in business requires prioritizing understanding and aligning with others’ goals, cultivating deeper trust and more impactful relationships.
  • Find a job with a service mentality: Adopting this mindset in your job search builds immediate trust and portrays a mutually beneficial approach to standing out in a competitive market.
  • Incorporate a service mentality into your job search: Start by changing your thought process, an approach that involves asking insightful questions and positioning yourself as a value-added candidate in the job interview.
  • Service mentality in career development: Adopting a service mindset can significantly improve professional profile and credibility, making candidates more attractive to employers looking for a healthy workplace culture.
  • Internet and personal branding: This mindset encourages a more open and trust-oriented approach online, helping to develop an authentic and intuitive personal brand.
  • Service Mindset in Leadership and Team Dynamics: When it comes to leadership, cultivating a culture of service can improve team dynamics, enhance communication, and resolve conflicts, starting with leaders establishing these values ​​themselves.

How + Why to Shift from a Sales Mindset to a Service Mindset at Work


Have you ever wondered how switching from a “sales” mindset to a “service” mindset can completely change your career path? Famous Coaches and Trainers, introduces this transformative concept, emphasizing its impact on career growth and team dynamics. This Q&A delves into Bullock’s insights into how adopting a service mindset can reshape job search, personal branding, and leadership, ultimately fostering more meaningful, effective workplace relationships and culture.

First, before we dive into that, what is a “service mindset”?

“Everyone in business has a ‘sales mentality.’ It’s our agenda, our goals, imposed on us by our management, customers, colleagues and ourselves. It’s what we start our day with things, it helps keep us focused and productive. However, a sales mindset falls short when we must build deep trust and strong relationships, which are key to helping us influence and lead and have a greater impact. Necessary. A service mindset is a shift in how we view our own goals and how we need to understand the goals and priorities of others. This shift occurs first in our thinking and then in our expression, communication, actions, and decisions. Its power is immeasurable, allowing us to think far beyond sales.

All in all, service thinking puts people over projects, and people over profits, so that when people thrive, projects and profits grow exponentially, but being truly people-oriented requires a change in thinking and execution, which Still not the norm. “

“This mentality immediately leaves a different impression on everyone they interact with during the job search process. Because they build trust and communicate from a mutually beneficial perspective, they speak a different language. For example, I quickly That’s what stops a job candidate when they dig into a long list of accomplishments and teach them how to express them in a way that goes from siled (one entity (them) to another (the employer)) to a unified story. stories. They do this by understanding how to connect the dots between potential value, impact and contribution.”

“I’m glad you asked, because everyone wants to know, “Okay, so what do I do?” First, you have to ask, “Okay, but what do I think differently?” However, this requires a deeper understanding. My Thoughts As a coach and trainer, you can make an appointment to chat with me.Let us give you a question to ask before you tell a recruiter about yourself: “{insert name|, can I share how I bring value to this job you posted?”. Asking for permission is not done out of politeness, but to ensure that you have been viewed as the person asking, i.e. you are confident, you know your worth, and you are looking for the right person. From that point on, be sure to position yourself well , which is another topic we can dive into in one of my sessions.”


Applying a service mindset to career development


“Instant trust and respect. They come across as professional, know how to conduct themselves, and are confident enough to conduct themselves in a mature manner. Your character therefore leaves the highest impression, which is a Pass. There is always, but especially now, tremendous value in being with the right employer. However, if you are looking for the next highest paying job, a sales mindset will match you to the right environment faster. A service mindset is great for those who are not a good fit of people are not only looking for high-paying positions, they are also looking for healthy environments, a workplace that appreciates their culture, fosters great relationships, and leadership that resonates with a service mindset.”

“So once you establish that mindset, you’re going to speak a different language. You’re going to be curious, which leads to you being more open to expanding your horizons. You’re going to have clearer boundaries and not be a people-pleaser, but you’re not going to be a people-pleaser either. will alienate people. One suggestion I have is to ask yourself, what are you doing with your network right now. What are your current methods of building likes and trust? Do you think of it in these terms? Your job is to document who you are currently How, and how you can bring an intuitive aspect that builds trust early in the conversation.”

“I teach my clients and students a unique service proposition, or USP. Be careful to use the word “service” instead of the word “sales,” as you are not selling yourself with that mindset. Your goal is to provide a strong service to the mutual benefit of both parties. One pillar of your USP that demonstrates your unique value is your character, and few people demonstrate this in a job interview. So think of the character traits that best describe you and insert them into your story. Start here. Position yourself to “express it in an authentic way by thinking and speaking in mutually beneficial ways. See if that alone can help you better express your words and advocate for your values.”


Service Mindset in Workplace Relationships and Team Dynamics


“In my years of coaching companies and leaders, I’ve actually seen how a service mindset impacts teamwork and culture. First, there’s the pause of ‘we’ve always done it this way,’ which contains the true story of many failed attempts. Leadership. Second, there is a higher desire to put people first, which must start with management and must lead by example, so that people can put each other first in team and colleague relationships. Once this people-centeredness becomes a core value of the culture, Relationships will improve, tensions will be eased, and individuals will be more willing to share mistakes, ask for help or ideas, etc.”

Can you give an example of how this mindset can help resolve conflict or manage a team?

“In a recent high-level leadership training, I helped a small group of executives realize that the core of ongoing conflict and ever-present tensions between teams does not lie with the teams, but with the leaders themselves. on the responsibility. Start by having the hard conversations. So, stop avoiding the hard conversations and instead address the issues with compassion but clarity, build lines of communication between conflicting teams, and lead those conversations. These are Skills to Learn When Having Good Difficult Conversations This is beyond the scope of our article, but it’s not like most people think, “It’s easy for some people, but not for me. “There is no such thing and having more difficult conversations with a service mindset is at the core of a thriving culture.”



What advice do you have for leaders who want to foster a culture of service in their teams?

“I tell leaders to develop their skills first. Attending a training course and then coming back and repeating the same behavior does not constitute necessary change. Attend a training course and come back with a different mindset, behavior, actions, and behavioral habits Change. Approach, now this is how we elevate our leaders and their culture.

If you would like to learn more about my work with companies and universities on the service mindset of leadership, communication and emotional intelligence, please get in touch. “



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